Luisa thrives on making every client feel heard, valued, and supported from their very first interaction. With many years of experience in the healthcare field, she brings a blend of organizational excellence and empathetic communication to her role as Intake Coordinator at EPS Family Health.

Luisa’s approach centers on personalized, empathetic support. She actively listens to clients' concerns, addresses their questions with clarity, and provides thorough communication to ensure each person feels at ease. Her strong interpersonal skills and customer service-oriented mindset make her a reliable and comforting presence for new clients navigating their wellness journey.

In her day-to-day role, Luisa meticulously gathers essential client information, schedules appointments, and coordinates referrals, ensuring a seamless and efficient intake process. Her keen attention to detail and unwavering commitment to confidentiality guarantee that client records are handled with the utmost care and precision.

Luisa finds great satisfaction in providing direct support to clients, particularly in being a dependable resource that helps alleviate anxiety and establish trust from the very beginning. Her dedication to facilitating positive client experiences and ensuring their needs are effectively met makes her an invaluable part of our EPS Family Health team.